عنوان

An evaluation of the problems associated with the implementation of total quality management in Oman and U.A.E

شماره

TLets300986

عنوان اصلي

An evaluation of the problems associated with the implementation of total quality management in Oman and U.A.E

نام عام مواد

[Thesis]

نام نخستين پديدآور

al-Sabahy, Abdullah Saif Ahmed

نام ناشر، پخش کننده و غيره

University of Wolverhampton

تاریخ نشرو بخش و غیره

1999

جزئيات پايان نامه و نوع درجه آن

Thesis (Ph.D.)

امتياز متن

1999

متن يادداشت

The thesis examines issues associated with the implementation of Total Quality Management (TQM) in the financial sector in the Sultanate of Oman and the United Arab Emirates. An assumption in this study is that Total Quality Management implementation' is a development from the ISO 9000 quality system registration. It has been widely reported that a large percentage of TQM initiatives fail to achieve their full potential. There is reason to believe that similar difficulties will be faced by companies implementing TQM in the Sultanate of Oman, as the people who are currently implementing TQM in the Sultanate of Oman are imported Western management consultants. While business is becoming more global, the transfer of management concepts across cultures has not received enough attention and certainly not within the Arab world. A common criticism is that management and theories have been developed primarily in North America, and therefore framed by cultural values specific to that context. This thesis addresses all those issues by investigating the implementation of TQM using an Islamic framework and a triangulated qualitative and quantitative methodology. The finding of this thesis suggest that TQM implementation should be framed within both the organisational and the national culture. The research evaluates the impact of imported management concepts in the Sultanate of Oman as compared with the United Arab Emirates.

موضوع مستند نشده

TQM; Middle East

مستند نام اشخاص تاييد نشده

al-Sabahy, Abdullah Saif Ahmed

مستند نام تنالگان تاييد نشده

University of Wolverhampton

نام الکترونيکي

فرمت انتشار

p

نوع ماده

[Thesis]

کد کاربرگه

276903

سطح دسترسي

a

تكميل شده

Y