عنوان

Perfect phrases for dealing with difficult people :

شابک

0071493042 (alk. paper)

شابک

9780071493048 (alk. paper)

شماره

b535538

عنوان اصلي

Perfect phrases for dealing with difficult people :

نام عام مواد

[Book]

ساير اطلاعات عنواني

hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /

نام نخستين پديدآور

Susan F. Benjamin

محل نشرو پخش و غیره

New York :

نام ناشر، پخش کننده و غيره

McGraw-Hill,

تاریخ نشرو بخش و غیره

c2008

نام خاص و کميت اثر

xi, 226 p. ;

ابعاد

21 cm

عنوان فروست

Perfect phrases series

متن يادداشت

Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations

بدون عنوان

0

متن يادداشت

Hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities. Perfect for managers and volunteer leaders--anyone who deals with irrational, emotional, negative, upset or unhappy people. This guide can be a real lifesaver--on the job, at meetings, anywhere

متن يادداشت

Mode of access: World Wide Web

موضوع مستند نشده

Conflict management

موضوع مستند نشده

Interpersonal communication

موضوع مستند نشده

Interpersonal relations

شماره

ويراست

شماره رده

شماره رده

نشانه اثر

نشانه اثر

مستند نام اشخاص تاييد نشده

Benjamin, Susan,1957-

تاريخ عمليات

20080304105418.0

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y