عنوان

Exceptional Service, Exceptional Profit

کد کشور

IR

شماره

991400

زبان متن نوشتاري يا گفتاري و مانند آن

انگلیسی

کشور محل نشر

IR

عنوان اصلي

Exceptional Service, Exceptional Profit

نام عام مواد

[Book]

ساير اطلاعات عنواني

:The Secrets of Building a Five-Star Customer Service Organization

نام نخستين پديدآور

/ Leonardo Inghilleri and Micah Solomon

نام ساير پديدآوران

; foreword by Horst Schulze

محل نشرو پخش و غیره

New York

نام ناشر، پخش کننده و غيره

: American Management Association

تاریخ نشرو بخش و غیره

, 2010.

نام خاص و کميت اثر

xvi, 170 p.

متن يادداشت

Print

متن يادداشت

Bibliography

يادداشت هاي مربوط به نمايه ها، چکيده ها و منابع

Index

متن يادداشت

The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context. Introduction: The only shop in the marketplace - The engineer on the ladder: reaching for the highest level of service - The four elements of customer satisfaction: perfect product, caring delivery, timeliness, and an effective problem resolution process - Language engineering: every. word. counts. - Recovery! Turning service failures around - Keeping track to bring them back: tracking customer roles, goals, and preferences - Building anticipation into your products and services: putting processes to work for you - Your people: selection, orientation, training, and reinforcement - Leadership: guiding the customer-centered organization - What's worth it, and what's not? Pointers on value, costs, and pricing - Building customer loyalty online: using the Internet's power to serve your customers and your goals - Hello/Good-bye: two crucial moments with a customer.

موضوع مستند نشده

Customer services

موضوع مستند نشده

Consumer satisfaction

موضوع مستند نشده

Customer loyalty

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Inghilleri, Leonardo

مستند نام اشخاص تاييد نشده

Solomon, Micah

کشور

ایران

سازمان

Library of Foreign Languages and Islamic resource

وضعیت فهرست نویسی

old catalog

فرمت انتشار

p

نوع ماده

BL

پیشوند ISBD اعمال شده است

1

سطح دسترسي

a

تكميل شده

Y