عنوان
پدید آورنده
موضوع
رده
HD5713.6.U54 G89 2008eb
HD5713
.
6
.
U54
G89
2008eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0765624699
(Number (ISBN
1317472101
(Number (ISBN
9780765624697
(Number (ISBN
9781317472100
Erroneous ISBN
0765621169
Erroneous ISBN
0765621177
Erroneous ISBN
9780765621160
Erroneous ISBN
9780765621177
NATIONAL BIBLIOGRAPHY NUMBER
Number
b724015
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Emotional labor :
General Material Designation
[Book]
Other Title Information
putting the service in public service /
First Statement of Responsibility
Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Armonk, N.Y. :
Name of Publisher, Distributor, etc.
M.E. Sharpe,
Date of Publication, Distribution, etc.
©2008.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xvi, 238 pages) :
Other Physical Details
illustrations
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 219-230) and index.
CONTENTS NOTE
Text of Note
Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice.
0
SUMMARY OR ABSTRACT
Text of Note
Most public service jobs require interpersonal skills that go beyond testable job requirements. Drawing on interviews from the trenches, focus groups, and survey data, this unique book focuses on this emotional labor and what it takes to perform it.
SYSTEM REQUIREMENTS NOTE (ELECTRONIC RESOURCES)
Text of Note
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
OTHER EDITION IN ANOTHER MEDIUM
Title
Emotional labor.
International Standard Book Number
0765621169
TOPICAL NAME USED AS SUBJECT
Public service employment-- United States-- Psychological aspects.
Social workers-- United States-- Attitudes.
BUSINESS & ECONOMICS-- Labor.
Öffentlicher Dienst
Social workers-- Attitudes.
Sozialarbeit
GEOGRAPHICAL NAME USED AS SUBJECT
United States.
USA
USA.
7
7
7
(SUBJECT CATEGORY (Provisional
BUS-- 038000
DEWEY DECIMAL CLASSIFICATION
Number
331
.
12/042
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HD5713
.
6
.
U54
Book number
G89
2008eb
OTHER CLASS NUMBERS
Class number
85
.
62
Class number
MG
70750
Class number
MG
70920
Class number
MS
6470
System Code
bcl
System Code
rvk
System Code
rvk
System Code
rvk
PERSONAL NAME - PRIMARY RESPONSIBILITY
Guy, Mary E., (Mary Ellen)
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Mastracci, Sharon H.,1968-
Newman, Meredith A.,1949-
ORIGINATING SOURCE
Date of Transaction
20201209173256.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
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