Fundamentals of quality management -- Concepts of quality management -- Three principles of total quality -- Continuous quality improvement tools -- Systems approach -- Systems perspective of quality management -- Systems models for healthcare managers -- Systemic structure -- Achieving quality results in complex systems -- Goals -- Purpose -- Performance measurement -- Organizational traction -- Implementation lessons -- Team strategies -- Putting it all together -- Practice exercises -- Journal exercise.
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TOPICAL NAME USED AS SUBJECT
Health services administration.
Medical care-- Quality control.
Total quality management.
Health Services Administration.
Quality Assurance, Health Care-- organization & administration.