Includes bibliographical references (p. 241-245) and index.
It is said that law firm's don't get knowledge management -- What is knowledge management all about? -- The business and economics of law firms -- Lawyers as knowledge workers : what lawyers do -- What is a law firm knowledge strategy? How do you develop one? -- Preparation 101 : culture matters! -- Consultation : agreeing the processes for change management -- Story : the lawyer's life in the new world -- Personal knowledge strategy : tacit is king -- Interpersonal knowledge strategy : creation and projection -- Impersonal and digital knowledge strategy.