عنوان
پدید آورنده
موضوع
رده
HE8789.I4 C37 2013eb
HE8789
.
I4
C37
2013eb
کتابخانه
محل استقرار
145294038X
1452948887
146195133X
9781452940380
9781452948881
9781461951339
0816689385
0816689393
9780816689385
9780816689392
Answer the call :
[Book]
virtual migration in Indian call centers /
Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez.
Minneapolis :
University of Minnesota Press,
[2013]
1 online resource
Includes bibliographical references and index.
Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W.
0
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans-and each other.
JSTOR
22573/ctt4dc7bc
Answer the call.
9780816689385
Call center agents-- India.
Call centers-- Social aspects-- India.
Group identity-- India.
Intercultural communication-- India.
Transnationalism.
BUSINESS & ECONOMICS-- Commerce.
BUSINESS & ECONOMICS-- Marketing-- General.
BUSINESS & ECONOMICS-- Sales & Selling-- General.
Call center agents.
Group identity.
Intercultural communication.
SOCIAL SCIENCE-- Sociology-- General.
Transnationalism.
India.
7
BUS-- 043000
BUS-- 058000
BUS-- 073000
POL033000
SOC015000
SOC026000
381/
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1420954
23
HE8789
.
I4
C37
2013eb
Carrillo Rowe, Aimee.
Malhotra, Sheena.
Perez, Kim,1962-
20200822135450.0
pn
مطالعه متن کتاب [Book]
Y
