preserving corporate knowledge and productivity when employees leave /
Hamilton Beazley, Jeremiah Boenisch, David Harden
xvii, 269 pages ;
24 cm
Includes bibliographical references (pages 251-254) and index
Knowledge continuity in the information age. Knowledge loss in the information age -- Knowledge as a capital asset -- Knowledge continuity : the new management function -- The knowledge learning curve. Confessions of a continuity manager. Getting started -- Six steps to continuity management -- The knowledge continuity assessment -- Designing the knowledge profile -- Developing K-PAQ : the knowledge profile analysis questions -- Developing K-Quest : the knowledge questionnaire -- Creating the knowledge profile. Knowledge asset management. Operational knowledge transfer and acquisition -- Realignment of the organizational culture and reward system -- Continuity management in practice