do what you never thought possible with social media metrics /
John Lovett
Indianapolis :
Wiley Publishing,
c2011
xx, 364 p. :
ill. ;
24 cm
Includes index
Addressing the Social Data Dilemma -- Going Pro with Social Media -- Riding the Social Data Wave: Churning Data into Information -- Activating Your Socially Connected Business -- Managing Social Media with Analytics -- Embracing Social Analytics -- Using the Social Analytics Framework -- Deploying a Process of Continuous Optimization -- Finding the Big Social Media Payoff -- Tracking the Elusive ROI in Social Media -- Taking the Corporate Plunge -- Planning for a Socially Networked Future