TY  - BOOK
A1  - Knapp, Donna
TI  - The ITSm process design guide: developing, reengineering, and improving IT service management
PB  - كتابخانه مركزی و مركز اسناد دانشگاه صنعتی خواجه نصير الدين طوسى
SN  - 92030567
UR  /book/92030567/The-ITSm-process-design-guide-developing-reengin/
ER  -