@BOOK{ Book!D - 103368782,
AUTHOR = "/ Christian Gronroos",
TITLE = "Service management and marketing",
LIBRARY= "كتابخانه مركزی و مركز اسناد دانشگاه شهيد چمران",
SUBJECT = "Service industries- Marketing,Customer services",
URL = "/book/103368782/Service-management-and-marketing/"}