Decreasing Voluntary Employee Turnover in the Hospitality Industry
نام عام مواد
[Thesis]
نام نخستين پديدآور
Anderson, Andrew L.
نام ساير پديدآوران
Truitt, Tim
وضعیت نشر و پخش و غیره
نام ناشر، پخش کننده و غيره
Walden University
تاریخ نشرو بخش و غیره
2019
مشخصات ظاهری
نام خاص و کميت اثر
137
یادداشتهای مربوط به پایان نامه ها
جزئيات پايان نامه و نوع درجه آن
D.B.A.
کسي که مدرک را اعطا کرده
Walden University
امتياز متن
2019
یادداشتهای مربوط به خلاصه یا چکیده
متن يادداشت
The purpose of this qualitative multiple case study was to explore the strategies general managers of full-service hotels used to reduce voluntary frontline employee turnover. The conceptual framework for this study was Herzberg's motivation-hygiene theory. The 3 participants were hotel general managers in the midwestern region of the United States. Data were collected through semistructured interviews with 3 purposefully selected hotel general managers and by reviewing company documents. Data analysis consisted of gathering the data, coding for emergent themes, compiling the data into common codes, organizing the data into themes, interpreting the meaning, and reporting the themes. Four themes emerged from the data: employee retention, leadership characteristics, effective retention strategies, and ineffective retention strategies. The implications of this study for positive social change include the potential to decrease voluntary employee turnover in the hospitality industry. Positive results of decreasing voluntary employee turnover may include increased success within the hospitality industry, which might positively influence productivity, raise customer satisfaction, and increase organizational profits.
موضوع (اسم عام یاعبارت اسمی عام)
موضوع مستند نشده
Business administration
موضوع مستند نشده
Management
موضوع مستند نشده
Medical personnel
نام شخص به منزله سر شناسه - (مسئولیت معنوی درجه اول )