عنوان

Quality management for IT services :

شابک

1616928891

شابک

1616928913

شابک

9781616928896

شابک

9781616928919

شماره

b786811

عنوان اصلي

Quality management for IT services :

نام عام مواد

[Book]

ساير اطلاعات عنواني

perspectives on business and process performance /

نام نخستين پديدآور

[edited by] Claus-Peter Praeg, Dieter Spath.

محل نشرو پخش و غیره

Hershey, PA :

نام ناشر، پخش کننده و غيره

Business Science Reference,

تاریخ نشرو بخش و غیره

©2011.

نام خاص و کميت اثر

xiv, 332 pages :

ساير جزييات

illustrations ;

ابعاد

29 cm

متن يادداشت

"Premier reference source"--Cover.

متن يادداشت

Includes bibliographical references and index.

متن يادداشت

Ch. 1. IT service quality management: assumptions, frameworks and effects on business performance -- Ch. 2. e-service quality: literature review and future avenues of research -- Ch. 3. Methods for service quality assurance -- Ch. 4. Quality management for IT services: IBM implementation of quality management -- Ch. 5. Comparison and integration of IT governance frameworks to support IT management -- Ch. 6. Quality-oriented IT service management: a theoretical approach towards high-quality IT services -- Ch. 7. Collaborative modeling of ITIL service management processes -- Ch. 8. Continual process improvement based on ITIL and process mining -- Ch. 9. Process assessment as a means to improve quality in IT services -- Ch. 10. Quality management of corporate data assets -- Ch. 11. Quality of cloud services -- Ch. 12. Focused improvements of IT service processes in a complex environment -- Ch. 13. Application management: provide service quality from a business perspective -- Ch. 14. Economic aspects of quality of service for Internet based IT services -- Ch. 15. Alignment of perceptions in information technology service quality -- Ch. 16. Framework for IT service value engineering: managing value and IT service quality.

بدون عنوان

0

متن يادداشت

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

موضوع مستند نشده

Information technology-- Management.

موضوع مستند نشده

Information technology-- Quality control.

موضوع مستند نشده

Information technology-- Management.

موضوع مستند نشده

Informationstechnik

موضوع مستند نشده

Informationsteknik-- kvalitetskontroll.

موضوع مستند نشده

Informationsteknik-- ledning och organisation.

موضوع مستند نشده

Prozessmanagement

موضوع مستند نشده

Qualitätskontrolle

موضوع مستند نشده

Qualitätsmanagement

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Praeg, Claus-Peter,1973-

مستند نام اشخاص تاييد نشده

Spath, Dieter.

تاريخ عمليات

20201207003459.0

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y