Be fast -- Be humble -- Keep the mission "top of mind" -- Get actions in line with values -- See everyone as customer -- Fight the fat-in good times and bad -- Give people tools, not slogans -- Make meetings meaningful -- Speak up -- Set the cultural tone -- Don't speak in code -- Value ideas over politics -- Forgive mistakes -- Compete with competitors, not each other -- Do what you promise -- Hire character -- Believe or leave -- Make no excuses -- Celebrate -- Be flexible: put people before politics -- Succeed with what you have -- Work -- Remember, people want to win -- Never forget who pays the bills -- Manage -- Stand behind your stuff -- Develop managers -- Let every player count -- Speak well: make the right impression -- Choose to change -- Have the right people make the right decisions -- Elevate the conversation -- Fire customers (if necessary) -- Train -- Encourage one another -- Listen in all directions -- Coach, moment to moment -- Be coachable -- Someone needs to be the boss -- Seek no culprits -- Skip the vision thing -- Treat vendors like people -- Stay alarmed -- Tend to the little things -- Put performance before titles -- Don't stagnate: turnover can be a good thing -- Try! risk! grow! -- Be outstanding -- The story behind the story.
بدون عنوان
0
یادداشتهای مربوط به خلاصه یا چکیده
متن يادداشت
The bestselling author of "QBQ!" shows how anyone can use the unlimited potential of accountability to create an outstanding organization. Miller's newest book offers practical ideas for creating a distinguished group with which customers will want to work.
عنوان اصلی به زبان دیگر
عنوان اصلي به زبان ديگر
Forty-seven ways to make your organization exceptional
عنوان اصلي به زبان ديگر
47 ways to make your organization exceptional
موضوع (اسم عام یاعبارت اسمی عام)
موضوع مستند نشده
Customer services.
موضوع مستند نشده
Organizational change.
موضوع مستند نشده
Organizational effectiveness.
موضوع مستند نشده
Customer services.
موضوع مستند نشده
Organizational change.
موضوع مستند نشده
Organizational effectiveness.
رده بندی ديویی
شماره
658
.
4/01
ويراست
22
رده بندی کنگره
شماره رده
HD58
.
9
نشانه اثر
.
M554
2010
نام شخص به منزله سر شناسه - (مسئولیت معنوی درجه اول )