عنوان

Voice of the customer :

شابک

0071465448

شابک

9780071465441

شماره

b772517

عنوان اصلي

Voice of the customer :

نام عام مواد

[Book]

ساير اطلاعات عنواني

capture and analysis /

نام نخستين پديدآور

Kai Yang.

محل نشرو پخش و غیره

New York :

نام ناشر، پخش کننده و غيره

McGraw-Hill,

تاریخ نشرو بخش و غیره

©2008.

نام خاص و کميت اثر

xi, 416 pages :

ساير جزييات

illustrations ;

ابعاد

24 cm.

عنوان فروست

Six sigma operational methods series

متن يادداشت

Includes bibliographical references (pages 399-402) and index.

متن يادداشت

Value, innovation, and the voice of the customer -- The product development process -- Customer value and the voice of the customer -- Customer survey design, administration, and analysis -- Proactive customer information gathering : ethnographic methods -- VOC data processing -- Quality Function Deployment (QFD) -- Customer value creation by brand development -- Value engineering -- Customer value creation through creative design (TRIZ) -- Statistical basics and six sigma metrics.

بدون عنوان

0

متن يادداشت

"Most Design for Six Sigma product development teams fall short of truly understanding their customers' wants and needs until it is too late. Market research studies and reports simply do not provide sufficient guidance. Today's Six Sigma practitioners need a comprehensive approach to designing and building customer value-based products." "Voice of the Customer Capture and Analysis now gives you the ability to create and deploy surveys capture real voice of the costumer in the field, immediately analyze the results, and coordinate and drive responsive actions." "This powerful product development tool demonstrates how to utilize the statistical methods of Design for Six Sigma to identify key customer needs ... assess the cost of poor quality ... design robust products to meet those needs ... optimize product life cycles ... and accurately validate their findings."--Jacket.

موضوع مستند نشده

Production management-- Statistical methods.

موضوع مستند نشده

Quality control-- Statistical methods.

موضوع مستند نشده

Six sigma (Quality control standard)

موضوع مستند نشده

Production management-- Statistical methods.

موضوع مستند نشده

Quality control-- Statistical methods.

موضوع مستند نشده

Six sigma (Quality control standard)

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Yang, Kai.

تاريخ عمليات

20201206181538.0

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y