عنوان

Handbook of hospitality operations and IT /

شابک

0080879152

شابک

0750687533

شابک

9780080879154

شابک

9780750687539

شماره

b770247

عنوان اصلي

Handbook of hospitality operations and IT /

نام عام مواد

[Book]

نام نخستين پديدآور

edited by Peter Jones.

وضعيت ويراست

1st ed.

محل نشرو پخش و غیره

Burlington, MA :

نام ناشر، پخش کننده و غيره

Butterworth Heinemann,

تاریخ نشرو بخش و غیره

2008.

نام خاص و کميت اثر

1 online resource (xvi, 432 pages) :

ساير جزييات

illustrations

متن يادداشت

Includes bibliographical references and index.

متن يادداشت

Operations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk).

متن يادداشت

Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.

بدون عنوان

0

بدون عنوان

0

متن يادداشت

Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Theories of operations management, involving the processing of materials, customers and information * The responsibilities of the operations manager: quality, productivity, and innovation * The role of the customer in operations management * Major aspects of operations and information management in hospitality.

منبع سفارش / آدرس اشتراک

Elsevier Science & Technology

شماره انبار

153059:153216

عنوان

Handbook of hospitality operations and IT.

شماره استاندارد بين المللي کتاب و موسيقي

9780750687539

عنوان اصلي به زبان ديگر

Hospitality operations and IT

موضوع مستند نشده

Hospitality industry-- Management.

موضوع مستند نشده

Hospitality industry-- Management.

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Jones, Peter,1951-

تاريخ عمليات

20201206163001.0

قواعد فهرست نويسي ( بخش توصيفي )

pn

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y