عنوان

An introduction to client management for solicitors :

شابک

1135353875

شابک

1843143410

شابک

1859410391

شابک

6610166048

شابک

9781135353872

شابک

9781843143413

شابک

9781859410394

شابک

9786610166046

شماره

b755906

عنوان اصلي

An introduction to client management for solicitors :

نام عام مواد

[Book]

ساير اطلاعات عنواني

a practitioner's guide to help solicitors satisfy their clients and improve their own profitability /

نام نخستين پديدآور

by John H. Freeman.

محل نشرو پخش و غیره

London :

نام ناشر، پخش کننده و غيره

Cavendish,

تاریخ نشرو بخش و غیره

1997.

نام خاص و کميت اثر

1 online resource (xxii, 443 pages) :

ساير جزييات

illustrations, forms

متن يادداشت

Includes index.

متن يادداشت

Chapter 1 Looking after your clients -- The three Cs -- chapter 2 The management revolution -- The challenge of change -- chapter The management of change -- chapter The need for action -- chapter The role of the group partner -- chapter The mission statement -- chapter 2 The management revolution -- chapter 3 The client revolution -- chapter Thinking about clients -- chapter Client focus -- chapter Plus ça change -- chapter 4 Quality and client management -- Understanding quality -- chapter Quality -- meeting client requirements -- chapter Quality and the client -- chapter The cost of quality -- chapter File management -- chapter 5 Understanding your clients -- Client perception -- chapter The survey of solicitors' clients -- chapter Tom Peters' onions -- chapter What clients like -- chapter What clients don't like -- chapter What you (think that you) look like to your clients -- chapter Client service perception survey -- chapter 6 Service is our business -- Service defined -- chapter Client-driven product design -- chapter Client retention and service to sales -- chapter Action checklist -- chapter 7 You and your clients -- The solicitor/client relationship -- chapter The client manager's test -- chapter Problem meetings -- chapter 8 Staff and client management -- A people business -- chapter Staff involvement -- chapter Action checklist -- chapter 9 Marketing and client management -- What is marketing? -- chapter Market research -- chapter Don't try to be better -- be different! -- chapter The external survey -- chapter The marketing manager -- chapter 9 Marketing and client management -- chapter 10 The client manager's toolkit -- chapter 'The profit's in the system' -- chapter Client information pack -- chapter Appointment cards -- chapter Group partner's monthly client management report -- chapter 11 The client agreement -- 'What does the contract say?' -- chapter The bare necessities -- chapter The legal process, the case plan and the client agreement -- chapter The care plan -- chapter 12 Client transfers -- chapter Progress reports -- chapter 13 Costs and the client -- Competitive pricing -- chapter The list price quote -- chapter Hourly rates -- chapter Value billing -- chapter 14 Client satisfaction -- chapter Client satisfaction and bill delivered -- chapter The measurement of client satisfaction -- chapter 15 Complaints -- Complaints and opportunities -- chapter The National Consumer Council -- chapter How to reduce complaints -- chapter 16 Responding to clients -- You get what you set -- chapter 17 The benefits of client management.

بدون عنوان

0

عنوان

Introduction to client management for solicitors

شماره استاندارد بين المللي کتاب و موسيقي

1859410391

موضوع مستند نشده

Attorney and client-- Great Britain.

موضوع مستند نشده

Law offices-- Great Britain.

موضوع مستند نشده

Legal ethics-- Great Britain.

موضوع مستند نشده

Attorney and client.

موضوع مستند نشده

LAW-- Administrative Law & Regulatory Practice.

موضوع مستند نشده

Law offices.

موضوع مستند نشده

Legal ethics.

موضوع مستند نشده

Great Britain.

بدون عنوان

7

موضوع مستند نشده

LAW-- 001000

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Freeman, John H.

تاريخ عمليات

20201204161035.0

قواعد فهرست نويسي ( بخش توصيفي )

pn

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y