عنوان

IT performance management /

شابک

0080473172

شابک

1136390804

شابک

1281003204

شابک

1417507810

شابک

6611003207

شابک

9780080473178

شابک

9781136390807

شابک

9781281003201

شابک

9781417507818

شابک

9786611003203

شابک اشتباه

0750659262

شابک اشتباه

9780750659260

شماره

b754190

عنوان اصلي

IT performance management /

نام عام مواد

[Book]

نام نخستين پديدآور

Peter Wiggers, Henk Kok, Maritha de Boer-de Wit.

محل نشرو پخش و غیره

Burlington, Mass. :

نام ناشر، پخش کننده و غيره

Elsevier Butterworth-Heinemann,

تاریخ نشرو بخش و غیره

©2004.

نام خاص و کميت اثر

1 online resource (xiv, 289 pages) :

ساير جزييات

illustrations.

عنوان فروست

Computer weekly professional series

متن يادداشت

Includes bibliographical references (pages 279-280) and index.

متن يادداشت

Introduction and framework; What is IT performance management about?; IT Service and IT Service Provisioning; Managing the cost of IT; Measuring the added value of IT; Managing the IT portfolio; The Marketplace for IT Services; Sourcing and Managing a Mixed IT Portfolio; Organizing the Demand and Supply of IT; Illustrating the IT Value Perception Model; Back to Business.

بدون عنوان

0

متن يادداشت

IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies Practical and easy to integrate into day to day decision making immediately Deals with multiple perceptions on the role of the IT organisation in the business Discusses the topics currently on the CIO's agenda.

منبع سفارش / آدرس اشتراک

Elsevier Science & Technology

شماره انبار

97786:97788

عنوان

IT performance management.

شماره استاندارد بين المللي کتاب و موسيقي

0750659262

موضوع مستند نشده

Business enterprises-- Data processing.

موضوع مستند نشده

Information technology-- Management.

موضوع مستند نشده

BUSINESS & ECONOMICS-- Information Management.

موضوع مستند نشده

BUSINESS & ECONOMICS-- Knowledge Capital.

موضوع مستند نشده

Business enterprises-- Data processing.

موضوع مستند نشده

ICT.

موضوع مستند نشده

Information technology-- Management.

موضوع مستند نشده

Management.

موضوع مستند نشده

BUS-- 083000

موضوع مستند نشده

BUS-- 098000

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Wiggers, Peter.

مستند نام اشخاص تاييد نشده

De Boer-de Wit, Maritha.

مستند نام اشخاص تاييد نشده

Kok, Henk.

تاريخ عمليات

20201204134934.0

قواعد فهرست نويسي ( بخش توصيفي )

pn

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y