Cover -- Title Page -- Copyright Page -- Table of Contents -- Preface -- 1. Introduction to customer communications -- 2. Buying behaviour -- 3. The communication process -- 4. Verbal communications -- theory and methods -- 5. Written communication formats -- 6. Using statistical data and visual information -- 7. The promotional mix -- below the line -- 8. The promotional mix -- above the line -- 9. The role of information communication technology (ICT) -- 10. Customer service and customer care.
بدون عنوان
0
یادداشتهای مربوط به خلاصه یا چکیده
متن يادداشت
Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured layout aids the learning process and ensures the key points are covered in a succinct and accessible manner. The compact, spiral bound format enables the cards to be carried around easily, the content therefore always being on hand, making them invaluable resources no matter where you are.
ویراست دیگر از اثر در قالب دیگر رسانه
عنوان
CIM Revision Cards: Customer Communications in Marketing 05/06.
شماره استاندارد بين المللي کتاب و موسيقي
9780750667708
موضوع (اسم عام یاعبارت اسمی عام)
موضوع مستند نشده
Business communication.
موضوع مستند نشده
Communication in marketing.
موضوع مستند نشده
Business communication.
موضوع مستند نشده
Communication in marketing.
رده بندی ديویی
شماره
658
.
812
رده بندی کنگره
شماره رده
HF5415
.
123
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W667
2006eb
نام شخص به منزله سر شناسه - (مسئولیت معنوی درجه اول )