عنوان

Strategic customer service :

شابک

081441334X

شابک

1282091107

شابک

9780814413340

شابک

9781282091108

شابک اشتباه

0814413331

شابک اشتباه

9780814413333

شماره

b708256

عنوان اصلي

Strategic customer service :

نام عام مواد

[Book]

ساير اطلاعات عنواني

managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

نام نخستين پديدآور

John A. Goodman.

محل نشرو پخش و غیره

New York :

نام ناشر، پخش کننده و غيره

AMACOM,

تاریخ نشرو بخش و غیره

©2009.

نام خاص و کميت اثر

1 online resource (xiv, 256 pages) :

ساير جزييات

illustrations

متن يادداشت

Includes bibliographical references and index.

متن يادداشت

1. Seeing customer service strategically : understanding the true role of customer service in your business -- 2. What do customers want (and what should we deliver)? : understanding customer expectations and setting goals strategically -- 3. Tactical responses and strategic solutions : dealing with customers' problems and addressing their causes -- 4. Fixes and finances : making the financial case for customer service investments -- 5. Information, please : developing an efficient, actionable voice of the customer process -- 6. Defining processes that work for customers : using the eight-point TARP framework for delivering service -- 7. Technology and the customer interface : creating systems that customers will use -- and enjoy -- 8. People are still paramount : four factors for creating sustained front-line success -- 9. The ultimate customer experience : boosting revenue by creating delight -- 10. Brand-aligned customer service : building the service strategy into every function -- 11. Ride waves without wipeouts : dealing with trends in labor, technology, and politics -- 12. A thousand things done right : translating the strategy of delivering superb service into organizational behavior.

بدون عنوان

0

متن يادداشت

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. The author draws on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota. Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom using hard da.

منبع سفارش / آدرس اشتراک

MIL

منبع سفارش / آدرس اشتراک

OverDrive, Inc.

شماره انبار

209110

شماره انبار

DAC70FC7-5BC8-46B8-BB1A-9EDBC25FD0ED

عنوان

Strategic customer service.

شماره استاندارد بين المللي کتاب و موسيقي

0814413331

موضوع مستند نشده

Customer relations-- Management.

موضوع مستند نشده

Customer services.

موضوع مستند نشده

BUSINESS & ECONOMICS-- Customer Relations.

موضوع مستند نشده

Customer relations-- Management.

موضوع مستند نشده

Customer services.

موضوع مستند نشده

BUS-- 018000

موضوع مستند نشده

KMPP

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Goodman, John A.

تاريخ عمليات

20201207231414.0

قواعد فهرست نويسي ( بخش توصيفي )

pn

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y