Understanding, managing, and implementing quality :
نام عام مواد
[Book]
ساير اطلاعات عنواني
frameworks, techniques, and cases /
نام نخستين پديدآور
edited by Jiju Antony and David Preece.
وضعیت نشر و پخش و غیره
محل نشرو پخش و غیره
New York :
نام ناشر، پخش کننده و غيره
Routledge,
تاریخ نشرو بخش و غیره
2002.
مشخصات ظاهری
نام خاص و کميت اثر
1 online resource (xxii, 232 pages) :
ساير جزييات
illustrations
یادداشتهای مربوط به کتابنامه ، واژه نامه و نمایه های داخل اثر
متن يادداشت
Includes bibliographical references and index.
یادداشتهای مربوط به مندرجات
متن يادداشت
Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services / Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century / Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing / Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study / David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
بدون عنوان
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ویراست دیگر از اثر در قالب دیگر رسانه
عنوان
Understanding, managing, and implementing quality.