عنوان

Trust as a source of long-term adoption of e-government

شماره

TLets681208

عنوان اصلي

Trust as a source of long-term adoption of e-government

نام عام مواد

[Thesis]

نام نخستين پديدآور

Albesher, Abdulaziz

نام ساير پديدآوران

Brooks, L.

نام ناشر، پخش کننده و غيره

Brunel University London

تاریخ نشرو بخش و غیره

2016

جزئيات پايان نامه و نوع درجه آن

Thesis (Ph.D.)

امتياز متن

2016

متن يادداشت

Significant attempts have been made by national governments to provide services and information on the Internet via information and communication technologies. However, the accomplishment of these efforts strongly depends on how the targeted users, such as citizens, trust, use and adopt such services. As a consequence, a common interest in understanding the adoption and diffusion of electronic government has emerged in both developed and developing countries. Several impediments could prevent citizens from adopting e-government services such as trust, which consider as one of the major barriers. Many citizens are reluctant to adopt e-government services due to lack of trust, and this concern are not without merit. Citizens' confidence in government and technology is a salient inducer to the wide distribution of e-government adoption. Several studies that have focused on the adoption of e-government services have suggested that trust is a cornerstone for long-term e-government adoption. Therefore, this study aims to break down the complicated concept of trust to understand the factors that build citizens' trust and the influence of citizens' trust on the behavioural intention to use and adopt e-government services in the Kingdom of Saudi Arabia. This study focuses on understanding the impact of trust, trustworthiness and social influence on citizens' willingness to use and adopt e-government services. In addition, it propose a model of trust that comprised of trustworthiness of government agencies, trust in the Internet, trust propensity, trust in e-government and social influence. To fulfil this aim, a quantitative research approach was employed to explore the role of citizen's trust in e-government in Saudi Arabia, using a survey. This phase was followed by a qualitative research approach using semi-structured interviews to achieve deep understanding of any outstanding results from the conducted survey. From the data analysis, it is evident that all the exogenous variables-government ability, government benevolence and integrity, trust in Internet, trust propensity and social influence-were found to significantly affect citizens' trust in e-government services. In addition, citizens' trust in e-government and social influence were found to be significant predictors of citizens' behavioural intentions to use e-government services. This study contributes by providing a conceptual model that is useful for studying citizen's trust and usage behavioural of e-government services in Saudi Arabia.

موضوع مستند نشده

E-government ; Trust ; Citizens ; Saudi Arabia ; E-s

مستند نام اشخاص تاييد نشده

Albesher, Abdulaziz

مستند نام اشخاص تاييد نشده

Brooks, L.

مستند نام تنالگان تاييد نشده

Brunel University

نام الکترونيکي

فرمت انتشار

p

نوع ماده

[Thesis]

کد کاربرگه

276903

سطح دسترسي

a

تكميل شده

Y