عنوان

Total quality management in English language teaching :

شماره

TLets307397

عنوان اصلي

Total quality management in English language teaching :

نام عام مواد

[Thesis]

نام نخستين پديدآور

Hergüner, Gülten

عنوان اصلي به قلم نويسنده ديگر

a case study in Turkish higher education

نام ناشر، پخش کننده و غيره

University of Aston in Birmingham

تاریخ نشرو بخش و غیره

1995

جزئيات پايان نامه و نوع درجه آن

Thesis (Ph.D.)

امتياز متن

1995

متن يادداشت

The need to improve the management of language learning organizations in the light of the trend toward mass higher education and of the use of English as a world language was the starting point of this thesis. The thesis aims to assess the relevance, adequacy and the relative success of Total Quality Management (TQM) as a management philosophy. Taking this empirical evidence a TQM-oriented management project in a Turkish Higher Education context, the thesis observes the consequences of a change of organizational culture, with specific reference to teachers' attitudes towards management. Both qualitative and quantitative devices are employed to plot change and the value of these devices for identifying such is considered. The main focus of the thesis is the Soft S's (Shared Values, Style, Staff and Skills) of an organization rather than the Hard S's (System, Structure, Strategy). The thesis is not concerned with the teaching and learning processes, though the PDCA cycle (the Action Research Cycle) did play a part in the project for both teachers and the researcher involved in this study of organizational development. Both before the management project was launched, and at the end of the research period, the external measurement devices (Harrison's Culture Specification Device and Hofstede's VSM) were used to describe the culture of the Centre. During the management project, internal measurement devices were used to record the change including middle-management style change (the researcher in this case). The time period chosen for this study was between September 1991 and June 1994. During this period, each device was administered twice within a specific time period, ranging from a year to 32 months.

موضوع مستند نشده

Linguistics

مستند نام اشخاص تاييد نشده

Hergüner, Gülten

مستند نام تنالگان تاييد نشده

Aston University

نام الکترونيکي

فرمت انتشار

p

نوع ماده

[Thesis]

کد کاربرگه

276903

سطح دسترسي

a

تكميل شده

Y