عنوان

Analyzing Information Flows in Service Networks

شابک

9783790820980

شابک

9783790820997

شماره

b614035

عنوان اصلي

Analyzing Information Flows in Service Networks

نام عام مواد

[Book]

نام نخستين پديدآور

Christoph Rosenkranz Affiliation: Professur für Information Systems Engineering, Johann Wolfgang Goethe-Universität, Mertonstraße 17, 60325, Frankfurt am Main

متن يادداشت

Value chains increasingly rely on the bundling of physical products and services from different providers in networks. More and more, information flows which are needed for communication and coordination cross inter-organizational boundaries. This is especially true for immaterial services and of utmost importance for service management, since the provision of an undisturbed information flow affects the performance of the whole network. In this paper we develop a method for the analysis and design of information flows. Building on the Design Science Research Framework, as a first step in our Design Science project, we show how information flows can be analyzed and measured. The proposed method combines conceptual modeling with concepts from Contingency Theory and Management Cybernetics.

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Christoph Rosenkranz Affiliation: Professur für Information Systems Engineering, Johann Wolfgang Goethe-Universität, Mertonstraße 17, 60325, Frankfurt am Main

مستند نام اشخاص تاييد نشده

Christoph Rosenkranz Affiliation: Professur für Information Systems Engineering, Johann Wolfgang Goethe-Universität, Mertonstraße 17, 60325, Frankfurt am Main

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y