عنوان

Conflict management in the workplace : how to manage disagreements and develop trust and understanding

شماره استاندارد

electronic

نام نخستين پديدآور

Mcconnon, Shay

عنوان اصلي

Conflict management in the workplace : how to manage disagreements and develop trust and understanding

محل نشرو پخش و غیره

Oxford, U.K.

نام ناشر، پخش کننده و غيره

How To Content

تاریخ نشرو بخش و غیره

2008

متن يادداشت

Includes bibliographical references

متن يادداشت

Shay & Margaret McConnon

متن يادداشت

3rd edition

متن يادداشت

One of the best books I have read on conflict resolution in my 30+ years in the field. Office of Mediation, The World Bank ...contains great ideas, simply explained. Dr Pam Spurr, Psychologist and Life Coach, LBC Radio Offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. Sir John Harvey-Jones AUTHOR BIOG: Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on 'Winning Relationships in the Workplace'. They work with leading companies in Europe and the USA. CONTENTS: About the authors Preface Introduction 1. How the view explains our differences 2. Differences in personality types 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier? 5. Understand and manage your feelings 6. Develop your skills and increase your choices 7. Four steps to resolution 8. Preventing conflict Appendices Appendices Biblography Index Conflicty resolution workshop

عنصر شناسه ای

، Conflict management

عنصر شناسه ای

، Negotiation

عنصر شناسه ای

، Work environment

شماره رده

کد نقش

AU

عنصر شناسه اي

AU McConnon, Margaret