عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
شماره کتابشناسی ملی
شماره
T640
زبان اثر
زبان متن نوشتاري يا گفتاري و مانند آن
انگلیسی
عنوان و نام پديدآور
عنوان اصلي
Listening Between the Lines: Culture, Difference, and Immaterial Labor in the Philippine Call Center Industry
نام عام مواد
[Thesis]
نام ساير پديدآوران
;supervisor: Davila, Arlene M.
وضعیت نشر و پخش و غیره
نام ناشر، پخش کننده و غيره
New York University: United States -- New York
تاریخ نشرو بخش و غیره
: 2012
مشخصات ظاهری
نام خاص و کميت اثر
375 Pages
یادداشتهای مربوط به پایان نامه ها
جزئيات پايان نامه و نوع درجه آن
Ph.D.
یادداشتهای مربوط به خلاصه یا چکیده
متن يادداشت
Recently surpassing India to become the call center capital of the world, the Philippines hosts hundreds of offshore customer service call centers, where nearly 400,000 Filipino workers answer "1-800" calls mostly from the United States. Mainly young and college-educated, these workers are literally called upon to produce one of the most valuable feelings of our time: customer satisfaction. Drawing on interdisciplinary methods--including and especially ethnography-- Listening Between the Lines documents how the globalization of customer service shapes and is shaped by Filipino call center agents' cultural practices, identities, and social capacities. This dissertation considers, for example, how call centers exploit workers' affective, communicative, and other forms of "immaterial labor" within the labor process as well as call center corporate culture. Furthermore, as transnational sites linking the U.S. with its former colony, Philippine call centers reinforce colonial discourses and hierarchies of power, especially the demand for agents to speak English and draw on their cultural "intimacy with America" as part of their jobs. Finally, Listening Between the Lines tracks Filipino call center workers' engagement in new consumer, familial, and sexual practices, through which they fashion themselves as global subjects in an ever-precarious world. Through this critical investigation,Listening Between the Lines reveals how immaterial labor draws on, and is organized around, modes of social difference--especially race, gender, sexuality, class, and nation--as well as how contemporary capitalism increasingly blurs the lines between production, social reproduction, and consumption. By making these crucial interventions within the theory of immaterial labor, this dissertation contributes to conversations and literatures that explore the social and cultural impact of the globalization of services in the Global South, the role of culture and difference in global political economy, and how the production of value increasingly relies on workers' immaterial capacities. By listening between the lines that connect Filipino workers to American homes and offices, this dissertation aims to understand the inequalities and identities enabled by changing patterns of work, in order to find more truly satisfying modes of living.
موضوع (اسم عام یاعبارت اسمی عام)
موضوع مستند نشده
American studies
موضوع مستند نشده
Cultural anthropology
موضوع مستند نشده
Management
موضوع مستند نشده
Occupational psychology
موضوع مستند نشده
Social structure
اصطلاحهای موضوعی کنترل نشده
اصطلاح موضوعی
Social sciences
اصطلاح موضوعی
Psychology
اصطلاح موضوعی
Customer satisfaction
اصطلاح موضوعی
Call centers
اصطلاح موضوعی
Immaterial labor
اصطلاح موضوعی
Neoliberal globalization
اصطلاح موضوعی
Outsourcing
اصطلاح موضوعی
Philippines
اصطلاح موضوعی
Service work
نام شخص به منزله سر شناسه - (مسئولیت معنوی درجه اول )
مستند نام اشخاص تاييد نشده
Padios, Jan Maghinay
نام شخص - ( مسئولیت معنوی درجه دوم )
مستند نام اشخاص تاييد نشده
Davila, Arlene M., supervisor
دسترسی و محل الکترونیکی
تاريخ و ساعت مذاکره و دسترسي
TL640.pdf
متن ارتباطي
لببیلبیلبیلیب
وضعیت انتشار
فرمت انتشار
e
اطلاعات رکورد کتابشناسی
نوع ماده
TL
کد کاربرگه
254359
اطلاعات دسترسی رکورد
سطح دسترسي
a
تكميل شده
Y
