1. Capturing customers' hearts: leave your competition to chase their pockets
Author: Clegg, Brian
Library: Central Library and Documents Center of Al-Zahra University (Tehran)
Subject: ، Customer loyalty,، Consumer satisfaction,، Customer relations
Classification :
HF
5415
.
525
.
C57
2000
2. Exceptional service, exceptional profit :
Author: Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,Customer services.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer loyalty.,Customer services.
Classification :
HF5415
.
5
3. How to win friends and influence profits :
Author: David Kean & Chris Cowpe.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,Customer relations.,Consumer satisfaction.,Customer loyalty.,Customer relations.
Classification :
HF5415
.
5
4. Researching customer satisfaction & loyalty :
Author: Paul Szwarc.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer loyalty.
Classification :
HF5415
.
335
.
S98
2005
5. Secret service :
Author: John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,Customer services.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer loyalty.,Customer services.
Classification :
HF5415
.
5
6. Superior customer satisfaction and loyalty :
Author: Sheldon D. Goldstein
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction,Customer loyalty,Customer relations
Classification :
HF5415
.
335
.
G65
2009
7. The loyalty effect
Author: / Frederick F. Reichheld with Thomas Teal
Library: Central Library and Document Center of Shahid Chamran University (Khuzestan)
Subject: Customer relations,Consumer satisfaction,Job satisfaction,Labor productivity,Loyalty
Classification :
HF5415
.
5
.
R438
1996
8. The ten demandments :
Author: Kelly Mooney with Laura Bergheim.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,Customer relations.,Customer services.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer loyalty.,Customer relations.,Customer services.
Classification :
HF5415
.
5
.
M66
2002eb
9. Who stole my customer? :
Author: Harvey Thompson
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction,Customer loyalty,Customer relations
Classification :
HF5415
.
525
.
T49
2004
10. چه کسی مشتری من را دزدید?
Author: هاروی تامپسون,ویراستار امیرحسین میرزابیکی فینی,تامپسون? هاروی
Library: Central Library and Document Center of Shahid Motahari of Razi University (Kermanshah)
Subject: مشتریان دائمی Customer loyalty مشتری شناسی Customer relations مصرف کنندگان-- رضایت Consumer satisfaction
Classification :
HF
5415/525
/
ت
2
چ
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