1. Customer satisfaction measurement simplified :a step-by-step guide for ISO 9001:2000 certification
Author: Vavra, Terry G.
Library: Library of Razi Metallurgical Research Center (Tehran)
Subject: Statistical methods ، Consumer satisfaction,، Questionnaires,Handbooks, manuals, etc ، ISO 1009 Standard
Classification :
HF
5415
.
335
.
V378
2002
2. Measuring customer satisfaction and loyalty :
Author: Bob E. Hayes
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction-- Statistical methods,Questionnaires
Classification :
HF5415
.
335
.
H39
2008
