1. Customer satisfaction research management :
Author: Derek R. Allen
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction-- Research,Customer loyalty-- Research,Customer services-- Management-- Research,Customer services-- Quality control-- Research,Marketing research-- Management
Classification :
HF5415
.
335
.
A432
2004
2. Customising in stakeholder management strategies
Author: / Margit Huber, Martina Palls (editors)
Library: Central Library and Information Center of the University of Mohaghegh Ardabili (Ardabil)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF5415
.
5
.
C874
2006
3. Customising in stakeholder management strategies
Author: / Margit Huber, Martina Palls (editors)
Library: Central Library and Information Center of the University of Mohaghegh Ardabili (Ardabil)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF5415
.
5
.
C874
2006
4. Customising in stakeholder management strategies: concepts for long-term business success
Author: Margit Huber, Martina Palls (editors)
Library: Library of Faculty of Entrepreneurship University of Tehran (Tehran)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF
5415
.
5
.
C87
2006
5. Gestion de la relation client :
Author: René Lefébure, Gilles Venturi.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction-- France.,Customer relations-- France.,Customer services-- France-- Management.,Service industries-- France-- Marketing.,Marketing relationnel-- France.,Relations avec la clientèle-- France.,Relations avec la clientèle-- Gestion, Cas, Études de.,Service à la clientèle-- France.,BUSINESS & ECONOMICS-- Distribution.,BUSINESS & ECONOMICS-- Marketing-- General.,Consumer satisfaction.,Customer relations.,Customer services-- Management.,Fidélisation de la clientèle.,Gestion du marketing.,Marchandisage.,Marketing relationnel.,Relation avec la clientèle.,Service à la clientèle.,Service industries-- Marketing.,France., 7
Classification :
HF5415
.
55
.
L44
2004eb
6. Integrating E-business models for government solutions :citizen-centric service oriented methodologies and processes
Author: [edited by] Susheel Chhabra and Muneesh Kumar
Library: Library of Faculty of Entrepreneurship University of Tehran (Tehran)
Subject: Internet in public administration,Administrative agencies -- Customer services,Administrative agencies -- Management,Executive departments -- Customer services,Executive departments -- Management,Consumer satisfaction
Classification :
JF
1525
.
A8
I53
2009
7. Online customer care: strategies for call center excellence
Author: Cusack, Michael
Library: Central Library of Sharif University of Technology (Tehran)
Subject: Management ، Customer services,، Teleshopping,، Customer relations,، Internet marketing,، Internet advertising,، Business enterprises-- Computer networks,، Consumer satisfaction
Classification :
HF
5415
.
5
.
C83
1998
8. Passionate and profitable
Author: / Lior Arussy
Library: Central Library and Document Center of Shahid Chamran University (Khuzestan)
Subject: Customer services--Management,Customer relations.,Strategic planning.,Consumer satisfaction.
Classification :
HF
,
5415
.
5
,.
A784
,
2005
9. Process mastering: how to establish and document the best known way to do a job
Author: Wilson, Ray W.
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Total quality management,، Customer services,، Consumer satisfaction,، Competition
Classification :
HD
62
.
15
.
W554
1998
10. Service quality: research perspectives
Author: / Benjamin Schneider, Susan S. White
Library: Central Library and Archive Center of shahid Beheshti University (Tehran)
Subject: Customer services,Customer services,Consumer satisfaction,-- Quality control,-- Management
Classification :
658
.
812
S358S
2004
11. Superior customer value in the new economy :
Author: William C. Johnson and Art Weinstein.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer services-- Management.,Consumer satisfaction.,Consumer satisfaction.,Customer services-- Management.,Customer services-- Management.
Classification :
HF5415
.
5
.
W442
2004
12. Superior customer value in the new economy :
Author:
Library: Central Library and Documents Center of Mazandaran University (Mazandaran)
Subject: Customer services ; Management ; Consumer satisfaction ;
13. Superior customer value in the new economy
Author: / William C. Johnson and Art Weinstein
Library: Central Library and Document Center of Shahid Chamran University (Khuzestan)
Subject: Customer services--Management,Consumer satisfaction.
Classification :
HF
,
5415
.
5
,.
W442
,
2004
14. The best service is no service
Author: / Bill Price, David Jaffe
Library: Central library of medical university of Isfahan (Esfahan)
Subject: Consumer satisfaction,Customer services- Management,Service industries- Customer services,Service industries- Management
Classification :
HF5415
.
335
.
P7
2008
15. The experience! :
Author: Lior Arussy.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer relations.,Customer services-- Management.,Customer services.,Employee motivation.,Experience.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer relations.,Customer services-- Management.,Customer services.,Employee motivation.,Experience.
Classification :
HF5415
.
5
.
A78
2002eb
16. The power to predict how real-time businesses anticipate customer needs, create opportunities, and beat the competition
Author: Ranadivشٲ, Vivek., Vivek Ranadivشٲ
Library: Library and Documentation Center of Kurdistan University (Kurdistan)
Subject: ، Real-time data processing , Management,، Business , Data processing , Management,، Selling,، Customer services,، Consumer satisfaction
Classification :
HF
5548
.
3
.
R36
2006
17. Value-based marketing for bottom-line success :
Author: J. Nicholas De Bonis, Eric Balinski & Phil Allen.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer services-- Management.,Marketing-- Management.,BUSINESS & ECONOMICS-- Distribution.,BUSINESS & ECONOMICS-- Marketing-- General.,Consumer satisfaction.,Consumer satisfaction.,Customer services-- Management.,Customer services-- Management.,Marketing-- Management.,Marketing-- Management.
Classification :
HF5415
.
13
.
D378
2003eb
18. Winning with customers :
Author: D. Keith Pigues, Jerry Alderman.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer relations-- Management.,Customer services-- Management.,BUSINESS & ECONOMICS-- Marketing-- Industrial.,Consumer satisfaction.,Customer relations-- Management.,Customer services-- Management.
Classification :
HF5415
.
5
.
P544
2010eb
19. فراتر از رضایت مشتری
Author: / نویسنده کیکی آر.بت,بوت,Bhote
Library: Ilam University Central Library (Ilam)
Subject: مصرفکنندگان,Consumer satisfaction,مشتریشناسی,Customer relations,خدمات مشتری ,Customer services, -- رضایت, -- مدیریت , -- Management,a01,a01,a02,a02,a03,a03
Classification :
HF
۵۴۱۵
/
۵
/
ب
۲
ف
۴ ۱۳۸۳
20. مدیریت ارتباط با مشتری
Author: / مولف حسن دارایی.,دارایی
Library: The library of the holy threshold of Hazrat Fatima Masoumeh (peace be upon her) (Qom)
Subject: مشتریشناسی,Customer relations,خدمات مشتری ,Customer services,مصرفکنندگان,Consumer satisfaction, -- مدیریت, -- Management, -- مدیریت , -- Management, -- رضایت,a06,a08,a08,a10
Classification :
HF
۵۴۱۵
/
۵
/
د
۲
م
۴
