عنوان
پدید آورنده
موضوع
رده
HF 5415.5 .F563 2007
HF
5415
.
5
.
F563
2007
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
Qualification
(pbk. : alk. paper)
(Number (ISBN
9780470065266
(Number (ISBN
0470065265
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
43951
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Implementing CRM
General Material Designation
[Book]
Other Title Information
: from technology to knowledge
First Statement of Responsibility
/ David Finnegan, Leslie P. Willcocks
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Hoboken
Name of Publisher, Distributor, etc.
: John Wiley & Sons, Inc
Date of Publication, Distribution, etc.
, c2007
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xiii, 327p.
Other Physical Details
: fig.
Dimensions
; 21 cm
GENERAL NOTES
Text of Note
English
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index
TOPICAL NAME USED AS SUBJECT
Customer relations -- Management
Customer services
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
5415
.
5
Book number
.
F563
2007
PERSONAL NAME - PRIMARY RESPONSIBILITY
Finnegan, David, author
PERSONAL NAME - SECONDARY RESPONSIBILITY
Willcocks, Leslie
ORIGINATING SOURCE
Country
Iran
Agency
University of Tehran. Library of Technical Camp 2
Old cataloging
p
BL
1
Y
