عنوان
پدید آورنده
موضوع
رده
HF,5415.5,.C6635,2008
HF
,
5415
.
5
,.
C6635
,
2008
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
9780749450663
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
ebook39023
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Customer care excellence
General Material Designation
[Electronic Resource]
Other Title Information
:how to create an effective customer focus
First Statement of Responsibility
/ Sarah Cook
EDITION STATEMENT
Edition Statement
5th ed., Fully updated.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
London ;Philadelphia
Name of Publisher, Distributor, etc.
: Kogan Page,
Date of Publication, Distribution, etc.
, 2008.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
vi, 280 p.
Other Physical Details
: ill. ; 24 cm.
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
e
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (p. [270-272]) and index.
TOPICAL NAME USED AS SUBJECT
Customer relations.
Customer services.
Total quality management.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8
,
12
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
,
5415
.
5
,.
C6635
,
2008
PERSONAL NAME - PRIMARY RESPONSIBILITY
Cook, Sarah, 1955
ORIGINATING SOURCE
Country
ایران
LOCATION AND CALL NUMBER
Call Number
658.8,12
ELECTRONIC LOCATION AND ACCESS
Date and Hour of Consultation and Access
9780749450663.pdf
Electronic Format Type
0
Electronic Format Type
0
old catalog
e
BL
1
a
Y
