عنوان
پدید آورنده
موضوع
رده
HD9980.5 .G776 1990
HD9980
.
5
.
G776
1990
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
Qualification
(V.1)
(Number (ISBN
002946398
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
EC124
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Service management and marketing
General Material Designation
[Book]
Other Title Information
:managing the moments of truth in service competition
First Statement of Responsibility
/ Christian Gronroos
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Lexington
Name of Publisher, Distributor, etc.
: D.C.Heath and Company
Date of Publication, Distribution, etc.
, [1990].
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xxii,298p.
Other Physical Details
: ill.; 23cm
GENERAL NOTES
Text of Note
زبان: انگلیسی
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Print
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Bibliography:p.[277]-291
EXTERNAL INDEXES/ABSTRACTS/REFERENCES NOTE
Name of source
Includes index
TOPICAL NAME USED AS SUBJECT
Service industries- Marketing
Customer service
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HD9980
.
5
Book number
.
G776
1990
PERSONAL NAME - PRIMARY RESPONSIBILITY
Gronroos, Christian, 1947
ORIGINATING SOURCE
Country
ایران
Agency
Central Library of martyr Chamran
old catalog
p
BL
1
a
Y
