عنوان
پدید آورنده
موضوع
رده
HF,5415.52,.B37,2008eb
HF
,
5415
.
52
,.
B37
,
2008eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
Terms of Availability and/or Price
alk. paper)
(Number (ISBN
9781576755822 (pbk.
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
ebook43989
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
A complaint is a gif
General Material Designation
[Electronic Resource]
Other Title Information
:recovering customer loyalty when things go wrong
First Statement of Responsibility
/ Janelle Barlow, Claus M?ller
EDITION STATEMENT
Edition Statement
2nd ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
San Francisco, Calif.
Name of Publisher, Distributor, etc.
: Berrett-Koehler Publishers,
Date of Publication, Distribution, etc.
, c2008.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
x, 287 p.
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
e
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (p. 251-271) and index.
TOPICAL NAME USED AS SUBJECT
Consumer complaints.
Customer services.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8
,
343
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
,
5415
.
52
,.
B37
,
2008eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
Barlow, Janelle, 1943
PERSONAL NAME - SECONDARY RESPONSIBILITY
M?ller, Claus� 1942
ebrary, Inc
ORIGINATING SOURCE
Country
ایران
LOCATION AND CALL NUMBER
Call Number
658.8,343
ELECTRONIC LOCATION AND ACCESS
Date and Hour of Consultation and Access
9781576755822.pdf
Electronic Format Type
0
old catalog
e
BL
1
a
Y
