عنوان
پدید آورنده
موضوع
رده
HF,5415.5,.W442,2004
HF
,
5415
.
5
,.
W442
,
2004
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
Qualification
(alk. paper)
(Number (ISBN
1574443569
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
ebook23178
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Superior customer value in the new economy
General Material Designation
[Electronic Resource]
Other Title Information
:concepts and cases
First Statement of Responsibility
/ William C. Johnson and Art Weinstein
EDITION STATEMENT
Edition Statement
2nd ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Boca Raton, FL
Name of Publisher, Distributor, etc.
: CRC Press,
Date of Publication, Distribution, etc.
, 2004.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xix, 434 p.
Other Physical Details
: ill. ; 25 cm.
GENERAL NOTES
Text of Note
Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
e
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
TOPICAL NAME USED AS SUBJECT
Customer services--Management
Consumer satisfaction.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8
,
12
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF
,
5415
.
5
,.
W442
,
2004
PERSONAL NAME - PRIMARY RESPONSIBILITY
Johnson, William C, 1954
PERSONAL NAME - SECONDARY RESPONSIBILITY
Weinstein, Art
Weinstein, Art
ORIGINATING SOURCE
Country
ایران
LOCATION AND CALL NUMBER
Call Number
658.8,12
ELECTRONIC LOCATION AND ACCESS
Date and Hour of Consultation and Access
1574443569.pdf
Electronic Format Type
0
old catalog
e
BL
1
a
Y
