عنوان
پدید آورنده
موضوع
رده
HF5415.5 .R438 1996
HF5415
.
5
.
R438
1996
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0875844480
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
69930
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
The loyalty effect
General Material Designation
[Book]
Other Title Information
:the hidden force behind growth, profits, and lasting value
First Statement of Responsibility
/ Frederick F. Reichheld with Thomas Teal
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Boston, Mass.
Name of Publisher, Distributor, etc.
: Harvard Business School Press,
Date of Publication, Distribution, etc.
, 1996.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xii, 323 p.
Other Physical Details
: ill.
GENERAL NOTES
Text of Note
زبان: انگلیسی
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Print
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (p. 311-314) and index.
TOPICAL NAME USED AS SUBJECT
Customer relations
Consumer satisfaction
Job satisfaction
Labor productivity
Loyalty
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
R438
1996
PERSONAL NAME - PRIMARY RESPONSIBILITY
Reichheld, Frederick F.
PERSONAL NAME - SECONDARY RESPONSIBILITY
Teal, Thomas,1937-
ORIGINATING SOURCE
Country
ایران
Agency
Central Library of martyr Chamran
old catalog
p
BL
1
a
Y
