عنوان
پدید آورنده
موضوع
رده
HF5415.5 .D558 2003
HF5415
.
5
.
D558
2003
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0814471714
NATIONAL BIBLIOGRAPHY NUMBER
Number
314
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Secret service :
Other Title Information
hidden systems that deliver unforgettable customer service /
First Statement of Responsibility
John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York :
Name of Publisher, Distributor, etc.
AMACOM,
Date of Publication, Distribution, etc.
c2003.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xix, 172 p. :
Other Physical Details
ill. ;
Dimensions
23 cm.
GENERAL NOTES
Text of Note
Includes index.
CONTENTS NOTE
Text of Note
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
0
TOPICAL NAME USED AS SUBJECT
Customer services.
Consumer satisfaction.
Customer loyalty.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
21
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
D558
2003
PERSONAL NAME - PRIMARY RESPONSIBILITY
DiJulius, John R.,1964-
ORIGINATING SOURCE
Date of Transaction
20140208110559.0
ELECTRONIC LOCATION AND ACCESS
Date and Hour of Consultation and Access
0814471714.pdf
BL
270410
Y
