عنوان

Surviving the toxic workplace protect yourself against coworkers, bosses, and work environments that poison your day

Number

02BL16338

Title Proper

Surviving the toxic workplace protect yourself against coworkers, bosses, and work environments that poison your day

First Statement of Responsibility

Linnda Durre

Place of Publication, Distribution, etc.

New York

Name of Publisher, Distributor, etc.

McGraw-Hill

Date of Publication, Distribution, etc.

c2010

Specific Material Designation and Extent of Item

vi, 250 p. 23 cm

Text of Note

protect yourself against coworkers, bosses, and work environments that poison your day

Entry Element

Psychology, Industrial

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Interpersonal relations

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Interpersonal communication

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Corporate culture

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Problem employees

Class number

Book number

Classification Record Number

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Durre , Linnda

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Includes bibliographical references )p. 244-246( and index.

Entry Element

Why Surviving the toxic workplace can help you, the economy, and the world -- Are you in a toxic company dealing with toxic co-workers? -- Staff infection : the negative effects they have on a company -- When human motives turn negative : know your own motives and those of others -- Everyone has positives and negatives : know and accept yours and others' -- Good business relationships are built on trust, honesty, and open communication -- Know and align your attitude, intentions, and hidden agendas -- Eliminate weasel words and escape clauses -- Recognize and interpret body language -- Your voice is a communication tool -- Motivating your co-workers to change -- Four different intentions of communication : win/win, win/lose, lose/win, and lose/lose -- Four types of behavior : assertive, aggressive, passive-aggressive, and passive -- Preparation for effective discussion : visualization, intention, and rehearsal -- Speaking and writing, two vital keys to communication -- Active listening, paraphrasing, calling a process shot, and agreeing to disagree -- "The sandwich" : giving difficult feedback with care -- Forewarned is forearmed : best scenario to worst scenario -- Keep your expectations reasonable and your hopes high -- Assertive techniques that give you power -- How to deal with toxic co-workers : S.E.S.S.I.O.N. : the situation, explanation, and solution system in overcoming nuisances -- The socially clueless -- The work interferers -- The uncommitted -- The angry ones -- The politically incorrect -- The victims -- The rescuers -- The saboteurs -- The politicians -- The sexually suggestive -- The obsessives -- The addicts -- The workplace environment -- How to heal yourself after a confrontation -- How to heal co-workers after a confrontation -- What to do if you need help from HR or management -- What to do if administration and HR don't do their job.