عنوان
پدید آورنده
موضوع
رده
HF5415.335 .J33 2009
HF5415
.
335
.
J33
2009
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
9780470444580
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
13368
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Business process mapping
General Material Designation
[Book]
Other Title Information
:improving customer satisfaction
First Statement of Responsibility
/ J. Mike Jacka, Paulette J. Keller
EDITION STATEMENT
Edition Statement
2nd ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Hoboken, N.J.
Name of Publisher, Distributor, etc.
: Wiley
Date of Publication, Distribution, etc.
, 2009.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xiii, 322 p. , ill. , 24 cm.
GENERAL NOTES
Text of Note
Language: انگلیسی
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Print
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes index.
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
Text of Note
What is this thing called process mapping? -- Process identification -- Information gathering -- Interviewing and map generation -- Map generation : an example -- Analysis -- Map analysis : an example -- Pitfalls and traps -- Customer mapping -- RACI matrices -- Enterprise risk management and process mapping -- Where do we go from here?
TOPICAL NAME USED AS SUBJECT
Consumer satisfaction
Customer relations
Reengineering (Management)
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
335
Book number
.
J33
2009
PERSONAL NAME - PRIMARY RESPONSIBILITY
Jacka, J. Mike.
PERSONAL NAME - SECONDARY RESPONSIBILITY
Keller, Paulette J
ORIGINATING SOURCE
Country
ایران
old catalog
p
BL
1
a
Y
