عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
NATIONAL BIBLIOGRAPHY NUMBER
Country Code
IR
Number
۳۸۸پ
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
فارسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
بررسی شکاف بین انتظار و ادراک مولفه‌های مدیریت کیفیت فراگیر در مراکز توانبخشی غیر دولتی تحت نظارت بهزیستی شهر گرگان از دیدگاه کارکنان با استفاده از رویکرد فازی در سال ۱۳۸۹-۱۳۹۰
General Material Designation
[پایان‌نامه]
Parallel Title Proper
gap between conception and expectation on Total Quality Management factor, study on staff of Gorgan `sprivate Rehabilitation Centers, and analyze with Fuzzy approach in2011 < A>
.PUBLICATION, DISTRIBUTION, ETC
Name of Publisher, Distributor, etc.
علوم بهزیستی وتوانبخشی university of social welfare and rehabilitation))
Date of Publication, Distribution, etc.
، ۱۳۹۰
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
ز،۱۳۸ص.
GENERAL NOTES
Text of Note
پیوست
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
چاپی
DISSERTATION (THESIS) NOTE
Dissertation or thesis details and type of degree
کارشناسی ارشد
Discipline of degree
مدیریت توانبخشی rehabilitation management
Body granting the degree
علوم بهزیستی وتوانبخشی university of social welfare and rehabilitation))
SUMMARY OR ABSTRACT
Text of Note
expectations. This survey results can help to manager to recognize weakness points for applying the quality Management system.Key words: Total Quality Management (TQM), gap, conception (present condition),expectation (optimum condition), fuzzy approach, Rehabilitation Centers بwelfare organizations, and analyzed this gap with fuzzy approach, in 2011.Method: This was a descriptive-analactic, cross sectional survey. Sampling was conducted by census approach. All staffs of Gorgan private welfare centers were 320 people. sampels number were based on objects.With exclude criteria 180 Person has selected, and after include criteria 81 people were remained as the sample. gap between conception and expectation of Total Quality Management factors were assessed by TQM questionnaire. It has used to similar study in Iran. The questionnaire was assessed 8 factors of TQM: Management commitment, Empowerment, Quality structure, Compensation system,Management style, Team work, Quality culture and Customer oriented. Validity of the questionnaire was verified with Lawshe's techniqueand the Reliability with (..= 0.932) was verified. SPSS, EXCEL, Spearman, Pearson Chi-Square, and fuzzy wilcoxen-Mann Whitney approach were used for statistical analysis.Result: Findings showed total fuzzy average of conception were (0.59, 0.71, 0.83) and total fuzzy average of expectation were (0.822, 0.923, 0.982). Total fuzzy average of expectation was more than total fuzzy average of conception. Compensation system Factor with fuzzyaverage of conception(0.45, 0.58, 0.72) and with fuzzy average of expectation (0.821, 0.923,0.981) showed the most gaps and Management commitment Factor with fuzzy average of conception (0.62, 0.74, 0.86) and with fuzzy average of expectation(0.814, 0.915, 0.976)showed the least gap.Conclusion: Results showed that there was significant gap between all factors of total quality management. It means that staffs mentioned present condition is lower than optimum condition and the organizations couldn't supply their staffs sبObjective: The aim of the study was to determine the gap between conception and expectation of total quality management factors in the private Gorgan
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PARALLEL TITLE PROPER
Parallel Title
gap between conception and expectation on Total Quality Management factor, study on staff of Gorgan `sprivate Rehabilitation Centers, and analyze with Fuzzy approach in2011 < A>
TOPICAL NAME USED AS SUBJECT
Total Quality Management
(SUBJECT CATEGORY (Provisional
Subject Category Entry Element Text
مدیریت کیفیت فراگیر
Subject Category Entry Element Text
Total Quality Management
PERSONAL NAME - PRIMARY RESPONSIBILITY
احمدی لیوانی، اعظم
Ahmadi Livani, Azam
PERSONAL NAME - SECONDARY RESPONSIBILITY
حسینی، محمدعلی
ولی پورخطیر، محمد
ORIGINATING SOURCE
Country
ایران
Agency
دانشگاه علوم توان بخشی و سلامت اجتماعی
LOCATION AND CALL NUMBER
Call Number
۳۸۸پ
ELECTRONIC LOCATION AND ACCESS
Host name
388..pdf
Access number
محرمانه
Compression information
محرمانه
Date and Hour of Consultation and Access
3881.pdf
Bits per second
15363453
Contact for access assistance
مرجع
Electronic Format Type
متن
File size
0
Record control number
۸۸۳پایا
DATA NOT CONVERTED FROM SOURCE FORMAT
Tag of the Source Format Field
محل نگهداری: دانشگاه علوم بهزیستی و توانبخشی
نمایه‌سازی قبلی
چاپی-الکترونیکی
TF
1
a
Y
