Understanding ourselves and our relationships / Christine L. Williams and Carol M. Davis -- Using the self to promote health / Christine L. Williams and Carol M. Davis -- The process of helping / Christine L. Williams and Carol M. Davis -- Communication strategies / Christine L. Williams -- Cross-cultural communication / Tamika R. Sanchez-Jones -- Communicating with families / Christine L. Williams and Tamika R. Sanchez-Jones -- Communicating with children / Lois S. Marshall -- Communicating with older adults / Theris A. Touhy and Christine L. Williams -- Communicating with cognitively impaired persons / Christine L. Williams and Ruth M. Tappen -- Communicating with critically ill, mechanically ventilated clients / Nancy E. Villanueva -- Communicating with clients experiencing psychiatric illness / Christine L. Williams -- Communicating with laboring women / Diane J. Angelini -- Communicating at times of loss and grief / Christine L. Williams -- Health literacy and communication / Jackie H. Jones and Tamika R. Sanchez-Jones.