عنوان
پدید آورنده
موضوع
رده
658 .812 I48E 2010
658
.
812
I48E
2010
کتابخانه
محل استقرار
NATIONAL BIBLIOGRAPHY NUMBER
Number
279716
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
COUNTRY OF PUBLICATION OR PRODUCTlON
Country of publication
IR
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
General Material Designation
[book]
First Statement of Responsibility
/ Leonardo Inghilleri and Micah Solomon; foreword by Horst Schulze
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York
Name of Publisher, Distributor, etc.
: American Management Association
Date of Publication, Distribution, etc.
، 2010
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvi, 170 p.
GENERAL NOTES
Text of Note
Includes bibliographical references and index
TOPICAL NAME USED AS SUBJECT
Entry Element
Customer services
Entry Element
Consumer satisfaction
Entry Element
Customer loyalty
DEWEY DECIMAL CLASSIFICATION
Number
658
.
812
I48E
2010
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
.
I543
2010
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Entry Element
Solomon, Micah
Entry Element
Inghilleri, Leonardo
Relator Code
creator
Relator Code
author
ORIGINATING SOURCE
Country
ایران
LOCATION AND CALL NUMBER
Call Number
HF5415.5 .I543 2010
Previous cataloging
BL
1
Y
