xvi, 409, 16 p. , ill. , 24 cm. +, 1 CD-ROM (4 3/4 in.)
NOTES PERTAINING TO PUBLICATION, DISTRIBUTION, ETC.
Text of Note
Electronic
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
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Includes bibliographical references and index.
CONTENTS NOTE
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What is trouble shooting? -- The mental problem-solving process used in trouble shooting -- Rules of thumb for trouble shooting -- Trouble shooting in action : examples -- Polishing your skills : problem-solving process -- Polishing your skills : gathering data and the critical-thinking process -- Polishing your skills : interpersonal skills and factors affecting personal performance -- Prescription for improvement : put it all together -- What next?