E-business in manufacturing: putting the Internet to work in the industrial enterprise
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Research Triangle Park, NC
Name of Publisher, Distributor, etc.
Instrumentation, Systems and Automation Society
Date of Publication, Distribution, etc.
c2002
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvi, 208 p. : ill
GENERAL NOTES
Text of Note
Includes bibliographical references )p. 195-197( and index
NOTES PERTAINING TO TITLE AND STATEMENT OF RESPONSIBILITY
Text of Note
Shari L.S. Worthington, Walt Boyes
CONTENTS NOTE
Text of Note
1. An introduction to e-business in the manufacturing industries: where we are, where we're going -- 2. E-business basics: tools of the trade --3. E-business basics: from customer relationship management to e-manufacturing -- 4. Security -- 5. Customer relationship management: crafting online customer care for the industrial markets -- 6. Managing the buy side: supply chain management and e-procurement -- 7. Customer service and support 8. E-manufacturing: tying the Internet to the factory floor -- 9. E-commerce technologies -- 01. The future of e-business in the industrial enterprise