The relationship between supervisory accessibility, communication style, and confirmation in supervisor-subordinate interpersonal communication in Saudi Arabian public organizations
General Material Designation
[Thesis]
First Statement of Responsibility
M. Alam
.PUBLICATION, DISTRIBUTION, ETC
Name of Publisher, Distributor, etc.
University of Denver
Date of Publication, Distribution, etc.
1989
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
121
DISSERTATION (THESIS) NOTE
Dissertation or thesis details and type of degree
Ph.D.
Body granting the degree
University of Denver
Text preceding or following the note
1989
SUMMARY OR ABSTRACT
Text of Note
Supervisor-subordinate interpersonal communication has been the focus of much research. Because communication between supervisor and subordinate involves interpersonal relationships between two or more human beings, it is influenced by the perceptions of those involved. The present study investigated the interpersonal communication between supervisors and their subordinates in Saudi Arabian public organizations. It examined whether subordinate perceptions of supervisor accessibility and communication style are associated with subordinate confirmation. Two hypotheses were tested: (1) usdHo\sb1usd Supervisors who are seen as more accessible will be reported by their subordinates as more confirming. (2) usdHo\sb2usd Supervisors who are seen as high responsive/high assertive (expressive) will be reported by their subordinates as more confirming than supervisors who are seen as high responsive/low assertive (amiable), low responsive/low assertive (analytical), or low responsive/high assertive (driver). The Perceived Confirmation Scale, the Superior Accessibility Scale, and the Social Style Profile were the instruments used to test the hypotheses. The data for the study were collected from a sample of 667 public sector employees working in seven public organizations in Jeddah, Saudi Arabia. The resulting data were evaluated using correlation and t-test analyses. A positive correlation between perceived confirmation and accessibility was found (r =.559). Similar results were obtained from each of the seven organizations involved in this study, with correlations ranging from.293 to.776. A positive correlation was found between perceived confirmation and responsiveness (r =.534), and a negative correlation was found between perceived confirmation and assertiveness (r = usd-.168usd). To test the second hypothesis, two groups, expressive and non-expressive (or all others), and the t-test were used. There was no significant difference between the two groups on the basis of their perceived confirmation behavior. It was suggested that training programs about interpersonal communication be implemented to improve supervisors' effectiveness.