عنوان

Consumers Perspectives on Using Biometric Technology with Mobile Banking

Number

TLpq2494303017

.Language of Text, Soundtrack etc

انگلیسی

Title Proper

Consumers Perspectives on Using Biometric Technology with Mobile Banking

General Material Designation

[Thesis]

First Statement of Responsibility

Clark, Rodney Alston

Subsequent Statement of Responsibility

Sharifzadeh, Mohammad

Name of Publisher, Distributor, etc.

Walden University

Date of Publication, Distribution, etc.

2021

Specific Material Designation and Extent of Item

218

Dissertation or thesis details and type of degree

Ph.D.

Body granting the degree

Walden University

Text preceding or following the note

2021

Text of Note

The need for applying biometric technology in mobile banking is increasing due to emerging security issues, and many banks' chief executive officers have integrated biometric solutions into their mobile application protocols to address these evolving security risks. This quantitative study was performed to evaluate how the opinions and beliefs of banking customers in the Mid-Atlantic region of the United States might influence their adoption of mobile banking applications that included biometric technology. The research question was designed to explore how performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC), perceived credibility (PC), and task-technology fit (TTF) affected customer adoption of biometric technology with mobile banking. The conceptual framework extended the unified theory of acceptance and use of technology by including PC and TTF. The responses to a web-based questionnaire that was distributed to 228 mobile banking customers were analyzed using SPSS AMOS (Version 23) to create structural equation models, a multiple linear regression model, and an analysis of variance (ANOVA) model. The results showed that PE, EE, TTF, and FC were the significant factors affecting customer acceptance of biometric technology with mobile banking. SI and PC were nonsignificant factors and had low positive correlations. The results of this study suggest that biometric technology can mitigate the risks associated with security attacks by identifying the customer during the bank transaction. The results also support positive social change by demonstrating how biometric technology can secure banks from fraud, prevent crime, and improve liveness detection.

Banking

Information technology

Management

Clark, Rodney Alston

Sharifzadeh, Mohammad

Electronic name

p

[Thesis]

276903

a

Y