Development through Experience: A Generic Qualitative Inquiry of Expatriate Managers Leading Multicultural Teams in UAE
General Material Designation
[Thesis]
First Statement of Responsibility
Gough, Suzanne
Subsequent Statement of Responsibility
Vogele Welch, Deborah
.PUBLICATION, DISTRIBUTION, ETC
Name of Publisher, Distributor, etc.
Capella University
Date of Publication, Distribution, etc.
2021
GENERAL NOTES
Text of Note
225 p.
DISSERTATION (THESIS) NOTE
Dissertation or thesis details and type of degree
Ph.D.
Body granting the degree
Capella University
Text preceding or following the note
2021
SUMMARY OR ABSTRACT
Text of Note
This generic qualitative inquiry investigated the developmental experiences of expatriate managers in the United Arab Emirates (UAE). Semistructured interviews were conducted with a diverse sample of 12 senior expatriate managers who were leading multicultural teams in the UAE. Collectively, these managers had over 200 years of expatriate experience. Inductive thematic analysis with constant comparison was employed to derive six key themes from the data: (a) challenge, (b) stereotypes, (c) culture creation, (d) attitude and behavior, (e) experience and exposure, and (f) learning through others. Openness, flexibility, curiosity, tenacity, awareness, and empathy emerged as some of the keys to success. Equally important was the building of trusted relationships with people who could act as cultural guides. Managers learned mainly on the job, through trial and error and making mistakes, followed by reflection. However, reflection was not always planned and was often prompted by feedback or discussion with other people. Future research could explore the emotional and psychological aspects of flexing one's identity and behavior to accommodate and manage cultural differences and the impact of tailored behavioral change interventions such as coaching to help awareness, reflection, and relationship building.