عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
NATIONAL BIBLIOGRAPHY NUMBER
Number
TL52384
LANGUAGE OF THE ITEM
.Language of Text, Soundtrack etc
انگلیسی
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Effect of Internal Business Process on Employees' Performance in Public Corporations in Nigeria
General Material Designation
[Thesis]
First Statement of Responsibility
Olasehinde, Isaac Oladapo
Subsequent Statement of Responsibility
Zekeri, Abu
.PUBLICATION, DISTRIBUTION, ETC
Name of Publisher, Distributor, etc.
Kwara State University (Nigeria)
Date of Publication, Distribution, etc.
2020
GENERAL NOTES
Text of Note
87 p.
DISSERTATION (THESIS) NOTE
Dissertation or thesis details and type of degree
M.S.
Body granting the degree
Kwara State University (Nigeria)
Text preceding or following the note
2020
SUMMARY OR ABSTRACT
Text of Note
The internal processes perspective reports on the efficiency of internal processes and procedures. The premise behind this perceptive is that customer-based measures are important, but they must be translated into measures of what the organization must do internally to meet its customers' expectations. Internal Business Process is a strategic planning and management system that is used extensively in business, industry, non-profit organization, government world-wide to align business activities to the vision and strategy of the organizations. While originally adopted by large organizations, it applies to organizations of any size or sector. Nigerian public corporationshave not been able to embraceinternal business processto achieve results. This study discussed the effect of Internal Business Process on Performance of Employee in Public Corporations in Nigeria. Organizational structure, training and development perspective, and technology were adopted to measure the employee efficiency and effectiveness of public corporations in Nigeria. Cross sectional and longitudinal survey research method was adopted to examine the effect of internal businessprocess on employee performance. The population for this study was three hundred (300) staff of the Nigeria Communications Satellite Limited, Abuja. 5-Likert Scale Questionnaire and observation was adopted to collect data; standard multiple regression was used to test the hypotheses. Findings showed that that internal business process has a significant effect on the employee efficiency and effectiveness of Nigerian public corporations. This is shown by their shown by their probability value (0.000, 0.000, 0.000 and 0.000) which are less than the chosen 10% significance level. This study recommended public corporations in Nigeria to provide well defined internal business processes into its service delivery and superior employee engagement programme that will lead to consistent service delivery, loyalty and commitment from the civil service personnel.
UNCONTROLLED SUBJECT TERMS
Subject Term
Business administration
PERSONAL NAME - PRIMARY RESPONSIBILITY
Olasehinde, Isaac Oladapo
PERSONAL NAME - SECONDARY RESPONSIBILITY
Zekeri, Abu
CORPORATE BODY NAME - SECONDARY RESPONSIBILITY
Kwara State University (Nigeria)
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب p
[Thesis]
276903
a
Y
