عنوان
پدید آورنده
موضوع
رده
HF5415.5 .M66 2002eb
HF5415
.
5
.
M66
2002eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0071387390
(Number (ISBN
0071415688
(Number (ISBN
6610300275
(Number (ISBN
9780071387392
(Number (ISBN
9780071415682
(Number (ISBN
9786610300273
NATIONAL BIBLIOGRAPHY NUMBER
Number
b800324
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
The ten demandments :
General Material Designation
[Book]
Other Title Information
rules to live by in the age of the demanding consumer /
First Statement of Responsibility
Kelly Mooney with Laura Bergheim.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York :
Name of Publisher, Distributor, etc.
McGraw-Hill,
Date of Publication, Distribution, etc.
©2002.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xviii, 266 pages) :
Other Physical Details
illustrations
GENERAL NOTES
Text of Note
Includes index.
CONTENTS NOTE
Text of Note
Copyright; contents; acknowledgments; preface; introduction; WELCOME TO THE AGE OF THE DEMANDING CONSUMER; THE TEN DEMANDMENTS IN A NUTSHELL; The First Demandment: earn my trust ; The Second Demandment: inspire me; The Third Demandment: make it easy; The Fourth Demandment: put me in charge; The Fifth Demandment: guide me; The Sixth Demandment: 24/7; The Seventh Demandment: get to know me; The Eighth Demandment: exceed my expectations; The Ninth Demandment: reward me; The Tenth Demandment: stay with me; Index.
0
SUMMARY OR ABSTRACT
Text of Note
"The Ten Demandments is a long-overdue shout from the mountaintops on behalf of the people who can make or break your company - your current and prospective customers. Learn what matters to them most through these ten straightforward directives for delivering a total customer experience that goes beyond the sum of its parts. A real-world roadmap for winning customers' hearts and earning and keeping their loyalty, The Ten Demandments is the ultimate guide to satisfying today's newly demanding consumer."--Jacket.
SYSTEM REQUIREMENTS NOTE (ELECTRONIC RESOURCES)
Text of Note
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
OverDrive, Inc.
Source for Acquisition/Subscription Address
OverDrive, Inc.
Stock Number
4D3B1B92-FA38-4319-8471-2F59DD5C09DE
OTHER EDITION IN ANOTHER MEDIUM
Title
Ten demandments.
International Standard Book Number
0071387390
TOPICAL NAME USED AS SUBJECT
Consumer satisfaction.
Customer loyalty.
Customer relations.
Customer services.
BUSINESS & ECONOMICS-- Customer Relations.
Consumer satisfaction.
Customer loyalty.
Customer relations.
Customer services.
(SUBJECT CATEGORY (Provisional
BUS-- 018000
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
21
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
M66
2002eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
Mooney, Kelly.
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Bergheim, Laura,1962-
ORIGINATING SOURCE
Date of Transaction
20201207124123.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
