عنوان
پدید آورنده
موضوع
رده
HF5415.5 .S545 2001
HF5415
.
5
.
S545
2001
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1574442902
(Number (ISBN
9781574442908
NATIONAL BIBLIOGRAPHY NUMBER
Number
b799751
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Acquiring, processing, and deploying voice of the customer /
General Material Designation
[Book]
First Statement of Responsibility
M. Larry Shillito.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Boca Raton, Fla. :
Name of Publisher, Distributor, etc.
St. Lucie Press,
Date of Publication, Distribution, etc.
©2001.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xvi, 279 pages :
Other Physical Details
illustrations ;
Dimensions
24 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (page 269) and index.
SUMMARY OR ABSTRACT
Text of Note
"This VOC guide provides you with a set of breakthrough tools that may be used to obtain and deploy VOC - the techniques required to shape a product or service so that their elements balance customer and company needs while being affordable to both. It describes qualitative and quantitative processes integrated into a system to determine the customer's wants and how you can meet them."--Jacket.
TOPICAL NAME USED AS SUBJECT
Customer services-- Management.
Service à la clientèle-- Gestion.
Customer services-- Management.
Customer services-- Management.
Klantenservice.
Klantgerichtheid.
Management.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
21
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
S545
2001
OTHER CLASS NUMBERS
Class number
85
.
40
System Code
bcl
PERSONAL NAME - PRIMARY RESPONSIBILITY
Shillito, M. Larry,1939-
ORIGINATING SOURCE
Date of Transaction
20201207121052.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
