عنوان
پدید آورنده
موضوع
رده
HF5415.5 .W442 2004
HF5415
.
5
.
W442
2004
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
1574443569
(Number (ISBN
9781574443561
NATIONAL BIBLIOGRAPHY NUMBER
Number
b796878
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Superior customer value in the new economy :
General Material Designation
[Book]
Other Title Information
concepts and cases /
First Statement of Responsibility
William C. Johnson and Art Weinstein.
EDITION STATEMENT
Edition Statement
2nd ed.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Boca Raton, FL :
Name of Publisher, Distributor, etc.
CRC Press,
Date of Publication, Distribution, etc.
2004.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xix, 434 pages :
Other Physical Details
illustrations ;
Dimensions
25 cm
GENERAL NOTES
Text of Note
Revised edition of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
TOPICAL NAME USED AS SUBJECT
Consumer satisfaction.
Customer services-- Management.
Consumer satisfaction.
Consumer satisfaction.
Customer services-- Management.
Customer services-- Management.
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
.
W442
2004
PERSONAL NAME - PRIMARY RESPONSIBILITY
Johnson, William C., (William Charles),1954-
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Weinstein, Art.
Weinstein, Art.
ORIGINATING SOURCE
Date of Transaction
20201207094115.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
